Refund policy

Refund & Return Policy

We want you to be stoked with your Half Guard Club gear. If something isn't right, we're here to help.

30-Day Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

Unworn and unused
Unwashed
In its original condition
Free of stains, odors, pet hair, or other signs of wear

To start a return, contact us at halfguardclub@gmail.com with your order number and the item you'd like to return.

Please do not send a return back without contacting us first. We will provide return instructions after your request has been approved.

Return Shipping

For standard returns, including incorrect size, fit, or change of mind, the customer is responsible for return shipping costs.

Original shipping charges are nonrefundable.

We recommend using a trackable shipping service when returning an item. Half Guard Club is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible.

Send us your order number and a photo showing the issue. Once verified, we'll make it right at no additional cost to you.

Please don't return a damaged, defective, or incorrect item unless we specifically ask you to.

Exchanges

Need a different size or color? The easiest option is to return the original item in accordance with this policy and place a new order for the item you want.

This helps ensure your preferred size or color doesn't sell out while your return is being processed.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method for the purchase price of the returned merchandise.

Original shipping charges are nonrefundable unless the return resulted from an error on our part.

Please allow several business days after a refund is issued for your bank or credit-card provider to post it to your account.

Items That Cannot Be Returned

We cannot accept returns for:

Items that have been worn or washed
Items showing signs of use, damage, stains, odors, or alteration after delivery
Gift cards
Items marked Final Sale
Personalized or custom-made products, unless they arrive damaged, defective, or incorrect

Sale Items

Unless an item is specifically marked Final Sale, sale-priced merchandise is eligible for return under the same 30-day return policy.

Order Cancellations and Changes

We begin processing orders quickly. Because many of our products are printed to order, we cannot guarantee that an order can be changed or canceled once it has entered production.

If you need to change or cancel an order, contact us as soon as possible and we'll see what we can do.